Privacy Policy

At Reclaiming Life Therapy and Wellness (RLTW), your privacy, dignity, and trust are central to the care we provide. We are committed to protecting your personal information in compliance with professional, legal, and ethical standards.

Personal Information

“Personal Information” refers to any information that can identify you as an individual. To provide services, we may collect information such as your name, contact details, billing information, date of birth, preferences, or other information relevant to your care. You may also share information with us through written materials, forms, images, or participation in services.

By sharing this information, you give us permission to use it only as needed to deliver services and maintain records. We are committed to keeping your information safe, secure, and confidential. If you believe any of your information is inaccurate, please contact us and we will update it promptly.

How We Collect Information

We may collect personal information during phone calls, emails, through our website, in person, or through our secure electronic health record system. Regardless of how information is collected, it is protected under this Privacy Policy.

How We Use Information

We use your personal information only for purposes related to your care and services, including:

• Maintaining accurate records of care
  
  

• Providing, tailoring, and improving services
  
  

• Communicating with you about appointments, updates, or resources
  
  

• Responding to your inquiries
  
  

• Meeting professional, ethical, or legal obligations
  
  

We will never sell or rent your personal information. We only collect the minimum information necessary to provide safe and effective services, and only disclose information as required by law or with your informed consent.

Storage and Security

Your information is stored securely within password-protected systems and secure data management platforms. Access is restricted to authorized team members who require it to provide care or administrative support.

While we use best practices to safeguard your information, no system can guarantee complete security. Submitting information electronically is done at your own discretion and risk.

Disclosure to Third Parties

Your personal information will remain confidential, except in the following circumstances:

• When required by law or court order
  
  

• If there is a risk of serious harm to yourself or others
  
  

• To protect the rights, safety, or property of our clients, team, or the public
  
  

• With your explicit written consent to share information (e.g., with another health provider or insurer)
  
  

Online Use and Cookies

Our website may use “cookies” (a standard feature of most browsers) to improve user experience. These do not contain identifying personal information. You may choose to disable cookies in your browser settings, though some website features may not function as intended.

Please note: when you share information online (e.g., via email or social media), it may be viewed or used by others. We cannot be responsible for information you voluntarily disclose outside our secure systems.

Your Rights

You have the right to access the personal information we hold about you, request corrections, and withdraw consent for certain uses.

Privacy Officer

If you have concerns about how your information is being handled, or wish to request a copy of your records, please contact our Privacy Officer in writing:

Privacy Officer
Reclaiming Life Therapy and Wellness
📧 info@reclaiminglifetherapy.ca